FAQ

“One of the hearts of NY;” that’s what Sean and Jess call their home in BK. To them, the borough attracts the “authentic, childlike, with free hearts.” While the rest of the city pushes the boundaries of BEST, Brooklyn still has that local feel.”  – from Scoutmob

 

WHAT MADE YOU START THIS BUSINESS?

We used to work in the same fashion company in NY. Sean was a senior designer and Jess was in product development. We always talked about something new and cool. We love to make anything with hands, wanted to put some pretty clothing on our be-loved iPhone, since we’re always with it. And we were kinda tired of either tedious mass produced cases or crazy dorky print, and ended up to make our own iPhone cases with our own artwork and design. 

 

HOW DO YOU MAKE IT?

Each case is individually hand printed to accurately maintain the durable and long-lasting quality by sublimation printing method. This fitted hard plastic case is covered with metal that is richly printed with our favorite design. Every BlissfulCASE is truly unique, no two are alike. You get the lightweight protection of our case for iPhone, but in a style that will turn heads.

 

HOW DOES BlissfulCASE SHIP DOMESTICALLY AND INTERNATIONALLY?

We are located in Brooklyn, NY, it usually takes 2-5 business days via USPS first class mail in $4 flat rate. Since our order is made-to-order, please allow us 1-2 business days to produce, but in general, we ship out next business day.

We are also pleased to send international, with flat rate $9. Please note international shipping will take 7-15 business days, but sometimes may take up more than a month depending on each country’s Customs declaration procedure.

 

WARRANTY / RETURN & EXCHANGE?

All BlissfulCASE have 1 month warranty for any defected items. And we accept return / exchange within 14 days, but the buyer pays for return shipping cost. Please contact us here for return / exchange inquiry. RMA# must be shown on the returned package and then return will be processed. 

*Please note customized merchandises cannot be returned.

 

DO YOU OFFER CUSTOMIZATION?

Sure, we are happy to customize items, and customers love their own unique case. For more information, please contact us here.

 

WHERE CAN I BUY BlissfulCASE IN STORES?

BlissfulCASE is sold in several stores, mainly in Artist & Fleas, Williamsburg and Chelsea Market location and some local stores in NYC and worldwide. Please see our STOCKIST.

 

JOIN BlissfulCASE?

BlissfulCASE is always open for creative and passionate spirits, please click here for application.

 

ANY OTHER QUESTIONS?

We’re available Monday thru Friday,10AM-6PM EST. Please email us for any inquiries, we will get back to you as soon as we can!